Technical Support Team Lead

4 tygodni temu


Kraków, Lesser Poland Trimble Pełny etat

At Trimble, we're looking for a Technical Support Team Lead to join our team. As a Technical Support Team Lead, you will be responsible for leading a team of technical support specialists, organizing tasks, and assisting in escalations and incorporating best practices in processes.

Key Responsibilities:

  • Lead a team of 10+ technical support specialists
  • Contribute to team development strategy
  • Analyze behavior of technical systems
  • Manage internal reports
  • Take part in recruiting activities
  • Assist Head of Department in managing employee performance
  • Take actively part in creating and leading process improvements

Requirements:

  • Previous experience in leading technical teams
  • Advanced knowledge of web-based applications configuration
  • Advanced technical skills
  • Fluent English level
  • Ability to motivate and drive the team
  • Ability to work with tight deadlines and changing priorities

About Us:

We believe in celebrating our differences and actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.


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