Global Center of Excellence Leader
4 tygodni temu
About the Role:
Tanium is seeking a seasoned leader to head our Global Center of Excellence, a new team within our Global Support Center. As the Head of Global Support Operations, you will be responsible for building and leading a high-performing team that delivers exceptional customer support and experiences.
Key Responsibilities:
- Manage and lead a team of support professionals to ensure timely and effective resolution of customer issues.
- Develop and implement strategies to improve customer satisfaction, Net Promoter Score, and overall customer experience.
- Collaborate with cross-functional teams to drive consistent global customer experience and achieve business objectives.
- Monitor and analyze customer-focused metrics to inform decision-making and drive continuous improvement.
Requirements:
- 10+ years of experience in a management or leadership role in a software support organization.
- Proven track record of delivering exceptional customer experiences and driving business growth.
- Strong leadership and management skills, with the ability to motivate and develop high-performing teams.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, stakeholders, and cross-functional teams.
What We Offer:
- A competitive salary and comprehensive benefits package.
- The opportunity to work with a dynamic and innovative company that is changing the way organizations approach customer support.
- A collaborative and supportive work environment that fosters growth and development.
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