Global Center of Excellence Leader

4 tygodni temu


Kraków, Lesser Poland Tanium Pełny etat

About the Role:

Tanium is seeking a seasoned leader to head our Global Center of Excellence, a new team within our Global Support Center. As the Head of Global Support Operations, you will be responsible for building and leading a high-performing team that delivers exceptional customer support and experiences.

Key Responsibilities:

  • Manage and lead a team of support professionals to ensure timely and effective resolution of customer issues.
  • Develop and implement strategies to improve customer satisfaction, Net Promoter Score, and overall customer experience.
  • Collaborate with cross-functional teams to drive consistent global customer experience and achieve business objectives.
  • Monitor and analyze customer-focused metrics to inform decision-making and drive continuous improvement.

Requirements:

  • 10+ years of experience in a management or leadership role in a software support organization.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Strong leadership and management skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, stakeholders, and cross-functional teams.

What We Offer:

  • A competitive salary and comprehensive benefits package.
  • The opportunity to work with a dynamic and innovative company that is changing the way organizations approach customer support.
  • A collaborative and supportive work environment that fosters growth and development.


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