Operations Manager

12 godzin temu


Łódź, Łódź Voivodeship, Polska Gear Inc Pełny etat
Operations Manager

Gear Inc. is seeking a highly skilled Operations Manager to oversee the smooth execution of our operations.

The ideal candidate will possess strong leadership skills, a keen eye for process optimization, and a proven track record of successfully managing complex operations.

Main Responsibilities:
  • Manage program operations and key performance indicators (KPIs) set by the client, including Quality Efficiencies, Staffing, and Service Level.
  • Collaborate effectively with team members and co-managers to drive continuous improvement.
  • Communicate daily with the client to align expectations and ensure seamless operations.
  • Host regular business reviews to present operational performance and address concerns.
  • Manage program daily and monthly operating metrics within budgeted expense parameters.
  • Develop and maintain employee productivity goals against departmental standards.
  • Produce monthly operating reports detailing center activity, trend analysis, and special projects.
  • Coordinate with Site Senior Manager on Human Resource recruiting, training, development, and retention.
Requirements:
  • At least 2 years of experience as an Operations Manager or equivalent role in a BPO setup.
  • Managed at least 80-100 staff across multiple lines of business.
  • Excellent verbal and written communication skills in English.
  • Proven track record of meeting and delivering targets and commitments.
  • Content moderation environment work experience is a plus.
  • Proficient in Google Suite and online collaboration tools.
  • Capable of building productive business relationships with clients.
  • Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills.
  • Willing to work on public holidays and shifting schedules, including night shifts when needed.


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