Operations Manager Assistant

11 godzin temu


Łódź, Łódź Voivodeship, Polska Gear Inc Pełny etat
Assistant Operations Manager Job Description

Gear Inc. is seeking a highly skilled and experienced Assistant Operations Manager to join our team in Poland.

The ideal candidate will possess strong leadership skills, a keen eye for process optimization, and a proven track record of successfully managing complex operations.

Key responsibilities include:

  • Supervising and managing a team of operations staff
  • Providing leadership and guidance to ensure the team meets performance targets and KPIs
  • Implementing and overseeing changes to streamline processes and enhance productivity
  • Liaising with clients to understand their requirements and expectations
  • Implementing and monitoring quality assurance measures to ensure that services meet or exceed client expectations
  • Conducting regular quality audits to identify areas for improvement and providing feedback to the team

Requirements:

  • At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO (Business Process Outsourcing) setup
  • Fluent in English, with a minimum C1 level
  • Managed at least 50-80 staff across multiple lines of business
  • Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely
  • Proven track record of meeting and delivering targets and commitments
  • Content moderation environment work experience is a plus, but not required
  • Proficient in Google Suite and online collaboration tools is a plus
  • Capable of building productive business relationships with clients
  • Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills
  • Willing to work on public holidays and shifting schedules, including night shifts when needed


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