Chargeback Specialist with German and English
11 godzin temu
Accelerate Your Career with Worldline
Worldline is a leading player in the payments technology industry, shaping how the world pays and gets paid. We are committed to helping our people accelerate their careers and grow with us.
The Opportunity
We are looking for a highly organized and innovative colleague to join our team as a Chargeback Specialist with German and English skills. As a key member of our team, you will be responsible for analyzing disputes, informing merchants, and advising customers.
Key Responsibilities
- Analyze disputes from issuing banks and take decisions in accordance with card scheme rules and regulations
- Inform merchants of disputes and request documentation to refute bank claims
- Edit, prepare, and submit documentation to issuing banks in a timely and accurate manner
- Advise customers on dispute processes and ensure they understand the process to avoid complaints
Requirements
We are looking for a big thinker with excellent written and verbal business communication skills in German and good English. You should have a technical approach with excellent attention to detail, strong customer focus, and great interpersonal and communication skills.
Perks and Benefits
At Worldline, you will have the opportunity to work with inspiring colleagues, be empowered to learn and grow, and accelerate your career. You will also enjoy a full-time job contract, stable working conditions, competitive salary, and a range of benefits for employees.
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