Chargeback Specialist with German Language Skills
1 dzień temu
Chargeback and Dispute Resolution Specialist Opportunity
At Worldline, we address persistent challenges in the payment world by designing and operating leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. We are always looking for innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We seek an organized, innovative, and process-driven colleague to join our team.
Key Responsibilities
- Analyze incoming disputes from issuing banks and make informed decisions in accordance with card scheme rules and regulations.
- Inform merchants about disputes, request necessary documentation to refute bank claims, and edit, prepare, and submit documentation to issuing banks in a timely and accurate manner.
- Advise customers on dispute processes and ensure they understand the process to avoid complaints.
Requirements
We look for big thinkers who can drive positive change, step up, and show what's next. In practice, this means:
- Excellent written and verbal business communication skills in Polish, English, and German.
- A technical approach with excellent attention to detail.
- Strong customer focus.
- Great interpersonal and communication skills.
- Problem-solving mindset, analytical, and troubleshooting skills.
- Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications.
- Experience in chargeback/credit card disputes will be a strong asset, otherwise experience in general customer service including complaint handling.
Perks and Benefits
At Worldline, you'll be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. You'll work with inspiring colleagues, be empowered to learn, grow, and accelerate your career, and enjoy full-time job contract and stable working conditions, including performance bonus, private medical healthcare, and more.
Shape the Evolution
We're on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude, and a hunger to learn and grow. Here, you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career - wherever you decide to go.
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