IT Support Specialist with Multilingual Expertise
5 dni temu
We are looking for a dedicated IT Support Specialist to join our team in Poland. As an IT Support Specialist, you will provide technical support to internal and external users, resolving issues related to hardware, software, networks, and telecommunications.
- Provide technical support via phone, email, or remote access to resolve user complaints and issues.
- Diagnose and troubleshoot technical problems based on user reports, leveraging expertise and historical data to identify solutions.
- Escalate complex cases to appropriate specialists, ensuring prompt and effective issue resolution while adhering to service level agreements (SLAs).
- Maintain accurate records of support requests using relevant tools.
- Offer remote support for VPN users and assist with mobile devices, encrypted USBs, and secure network accounts.
- Maintain and update documentation, including technical procedures and processes.
- Communicate system alerts and outages to users as needed.
- Good knowledge of Microsoft tools and systems.
- Proactive and eager to learn from colleagues.
- Strong team player with the ability to work independently.
- Excellent written and verbal communication skills in French, English, and Polish.
- Proven ability to deliver exceptional customer service.
- Strong telephone etiquette and professional communication skills.
- Residing in Poland required.
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