Cloud Support Engineer

4 dni temu

aleja Grunwaldzka e Gdańsk, Polska EPAM Systems Pełny etat

Looking for a challenging role as a Cloud Support Engineer with EPAM Systems? Our company is seeking an experienced professional to provide top-tier support for clients' products and solutions, focusing on backend services and SDKs. This position involves technical assistance, code troubleshooting, and developer support as part of a global 24x7 support project, organized in flexible shifts.

We are looking for a skilled Application Support Engineer with JavaScript knowledge who will work on our project to grow. The positions are related to support, but from a development perspective, this means that we will be working with issues that other developers around the world are facing.

The role also includes occasional weekend support. We gather like-minded people: Engineering community of industry professionals, friendly team and enjoyable working environment, flexible schedule and opportunity to work remotely within Poland.

The estimated annual salary for this position is around $80,000 - $100,000, depending on experience and qualifications. Benefits include stable income, participation in the Employee Stock Purchase Plan, benefits package (health insurance, multisport, shopping vouchers), strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more.

Key Responsibilities:
  • Provide solutions for external users and developers by troubleshooting their code
  • Offer technical and development support to users of Firebase products, solutions, and APIs
  • Detect and document bugs and feature inquiries, collaborating with internal teams and customers for effective resolution
  • Work together with internal teams to improve cloud products
  • Facilitate assistance and guidance to users via public forums
Required Skills and Qualifications:
  • Capability to read and understand code and craft sample codes to replicate customer issues
  • Proficient knowledge of Linux and Support.Application tools
  • Understanding of at least one programming language: JavaScript, with Swift, Kotlin, Objective-C, Java, Python, PHP, C, or Go preferred
  • Flexibility to execute Unix-based systems command line instructions
  • Basic familiarity with databases
  • Background in networking is beneficial
  • Qualifications in API development and experience with REST and JSON APIs
  • Expertise in systems involving authentication and access control
  • Proficiency in troubleshooting, including reading and interpreting logs and stack traces
  • Strong analytical capabilities related to metrics and user behavior
  • Skills in researching using internal databases and public documentation sources like Google Developers, StackOverflow, GitHub, etc
  • A robust sense of business ownership and customer orientation
Benefits:
  • Stable income
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
Others:

We cover it all: Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more. Referral bonuses, corporate, social and well-being events. Please note: The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview. We will reach out to selected candidates exclusively.

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