Technical Assistance Engineer
4 dni temu
HedgeServ Limited is a leading provider of IT support services. Our team of experts is dedicated to providing high-quality technical assistance to our clients. We are committed to excellence and strive to deliver exceptional results in a timely manner.
Our Mission:
To provide reliable and efficient IT support services that meet the evolving needs of our clients. We aim to build long-term relationships with our clients based on trust, transparency, and exceptional service delivery.
Key Responsibilities:
We are seeking a skilled Technical Assistance Engineer to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring that our clients' IT systems are running smoothly. Additionally, the candidate will be expected to document all interactions with clients and peers in our Ticketing Systems and other information systems. The candidate will also be responsible for creating and correcting help articles for our Support Knowledge Base and assisting in keeping IT support process documents up-to-date. Furthermore, the candidate will be required to establish and follow assigned priorities based on business and operational needs, establish and maintain effective working relationships, and perform preventive maintenance and repairs.
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