Technical Services Director

3 dni temu


Poznań, Greater Poland TN Poland Pełny etat

Welcome to NTT DATA, a global leader in business and technology services. We are committed to helping clients innovate, optimize and transform for long-term success.

About the Role

The Manager, Support & Managed Services Delivery is responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support maintenance and reporting, and MACD services.

Key Responsibilities:

  1. Lead and grow a team of technical experts and support specialists. Hire, develop and retain top talent. Manage performance, set objectives, and coach your technical support team to help them achieve their career goals.
  2. Oversee support and managed services to ensure high quality, SLA delivery, and customer satisfaction. Partner with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation.
  3. Interact with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyse risks and make decisions on priorities.
  4. Manage support services daily engagements including utilization, SLAs, demand, forecasting, and other business metrics.
  5. Foster an environment of inclusion that leverages diverse perspectives and talent.

Required Skills and Qualifications:

  1. Solid knowledge and understanding of a wide variety of networking, data centre, and security technologies.
  2. Firsthand experience of implementing and/or supporting Cisco networking architectures with a minimum level of awareness regarding secure infrastructure solutions.
  3. Ability to communicate fluently in Polish and English.


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