Global Customer Experience Leader
7 dni temu
Viseven accelerates digital transformation for Pharma and Life Science companies through its comprehensive B2B MarTech services since 2009. With a dedicated team of over 700 professionals, we provide cutting-edge software and digital marketing solutions tailored to the pharmaceutical industry.
Operating in over 30 countries worldwide, we prioritize delivering localized solutions to our diverse clientele. As a pioneering force in digital transformation, we strive to shape the future of the industry across 50+ countries.
About the Job:
This role requires a Senior Omnichannel/Campaign Manager to lead and execute Omnichannel campaigns for our esteemed clients while contributing to the growth and development of our services in this area. The ideal candidate will collaborate closely with Sales, Delivery, and other teams to drive success.
Main Responsibilities:
- Establish strong relationships with international clients, aligning with their primary objectives.
- Support planning and execution of digital marketing campaigns for key clients.
- Maintain effective internal communication, translating client requirements into seamless cross-functional team actions.
- Develop and monitor KPIs to evaluate campaign success.
- Analyze campaign results and propose improvements.
- Accumulate best practices in campaign planning and management to share with the team and client.
- Drive global/regional campaign development projects.
- Collaborate with the Head of Omnichannel to enhance our Omnichannel Strategy and Transformation offerings.
- Act as an internal advocate and educator on these offerings.
- Support Sales in pitching and converting leads into sales.
- Contribute to project approach development.
Requirements:
- 5+ years of experience in Omnichannel and digital marketing.
- Necessary experience in Life Sciences, Pharma, or FMCG industries.
- Fluent English (Upper-Intermediate), with additional languages a plus.
- Omnichannel experience in brand planning, communication, messaging, and campaign execution.
- Affinity with enabling technologies for content deployment at scale.
- Modular approaches to campaign deployment.
- Global/Regional marketing strategy development.
- Strong communication and customer-centric skills.
- Project management and marketing experience.
- Continuous learning and adaptability.
- Problem-solving and organizational skills.
- Flexibility in fast-paced environments.
- Microsoft Office Suite proficiency.
Benefits Package:
At Viseven, we care about our employees' well-being and offer a comprehensive benefits package, including:
Competitive Compensation: Fair compensation based on performance.
Experienced Team: Collaborate with a passionate and experienced team.
Career Advancement: Opportunities for growth and development.
Paid Time Off: 18 business days annually (20 days after 2 years).
Sick Leave: 4 business days per year.
Family Leave: 3 paid business days for significant life events.
Comprehensive Insurance: Medical coverage included.
Language Training: Enhance your English skills with training opportunities.
Professional Growth: Attend conferences and participate in forums.
Team Building: Engage in regular corporate events and team-building activities.
Comfortable Work Environment: Enjoy a fully equipped office and remote work possibilities.
-
Global Sales Manager
1 tydzień temu
Warszawa, Mazovia, Polska SAS - Global Pełny etatAbout SAS - Global SAS - Global is a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're a multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...
-
Global Customer Experience Specialist
2 dni temu
Warszawa, Mazovia, Polska Edgewell Personal Care Italy S.R.L. Pełny etatWe are seeking an experienced Global Customer Experience Specialist to join our customer service team at Edgewell Personal Care Italy S.R.L.The successful candidate will be responsible for delivering exceptional customer experiences through multiple channels, including phone, email, and chat.We offer a comprehensive training program, competitive...
-
Global Customer Experience Leader
1 tydzień temu
Warszawa, Mazovia, Polska AsstrA-Associated Traffic AG Pełny etatKey ResponsibilitiesOrganize high-quality customer service and ensure the quality of services provided.Implement KPIs stipulated in contracts with customers.Build operational workflows with customers and control order closing.Participate in pre-tender and tender work for customers.Required Skills and QualificationsHigher education in logistics, economics, or...
-
Customer Experience Advisor
4 dni temu
Warszawa, Mazovia, Polska Kyriba Corp. Pełny etatAbout Kyriba Corp.Kyriba Corp. is a global leader in liquidity management solutions that empower financial institutions to optimize their cash and treasury operations. Our cutting-edge SaaS platform provides real-time data and AI-driven tools to help companies improve their financial performance and increase operational efficiency. With 3,000+ customers...
-
Global Customer Experience Associate
2 dni temu
Warszawa, Mazovia, Polska BrainRocket Limited Pełny etatAs a global customer experience associate at BrainRocket Limited, you'll play a vital role in delivering exceptional customer service to our clients worldwide.Job DescriptionYou'll be responsible for communicating effectively with customers through various online channels, resolving their queries and concerns in a timely and professional manner.Key...
-
Customer Experience Strategist
1 tydzień temu
Warszawa, Mazovia, Polska Novartis Farmacéutica Pełny etatJob Overview:We are seeking a highly skilled Customer Experience Strategist to join our team at Novartis Farmacéutica. In this role, you will play a crucial part in transforming our customer engagement strategies and delivering unparalleled customer experiences.About the RoleYou will be responsible for developing data-driven customer engagement strategies...
-
Customer Experience Coordinator
4 dni temu
Warszawa, Mazovia, Polska Jameel Motors Pełny etatTalent Acquisition Partner @ Abdul Latif Jameel | Enabling Automotive Companies To Grow In Emerging MarketsJob Title: Customer Experience CoordinatorSalary Banding: 8.000-12.000 PLN Gross per month (depending on skills and experience)Summary:Jameel Motors is the global mobility sector brand of Abdul Latif Jameel, we are expanding our operations and bringing...
-
Digital Experience Leader
3 dni temu
Warszawa, Mazovia, Polska Michael Page Pełny etatMichael Page is seeking a Digital Experience Leader to join our team. The successful candidate will have excellent communication skills, both written and verbal, and a highly creative and innovative approach to content creation.About the RoleThe ideal candidate will be responsible for managing multiple projects, developing global and/or local creative...
-
Global Customer Experience Associate
1 tydzień temu
Warszawa, Mazovia, Polska PayU Payments Private Limited Pełny etatAbout Our CompanyPayU Payments Private Limited is a leading online payment service provider, committed to delivering exceptional customer experiences.We operate in over 50+ high-growth markets globally, serving millions of merchants and consumers.This role presents an exciting opportunity to join our team and contribute to shaping the future of online...
-
Head of Customer Experience
2 dni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatPosition Overview:TN Poland is seeking a Head of Customer Experience to lead our customer service hubs in Poland.The successful candidate will be responsible for driving efficiency and quality in the hubs, collecting, analyzing, and reporting contact-center KPIs, and evaluating performance with key metrics.We require a strong leader with experience in...
-
Customer Experience Coordinator Specialist
4 dni temu
Warszawa, Mazovia, Polska Jameel Motors Pełny etatTalent Acquisition Partner @ Abdul Latif JameelJameel Motors is a global mobility sector brand expanding its operations in Poland, bringing innovative eco-friendly solutions tailored to meet the needs of Polish drivers.We are seeking a dedicated and customer-oriented professional to join our team as a Customer Experience Coordinator. This role will focus on...
-
Global Business Development Executive
3 dni temu
Warszawa, Mazovia, Polska Carrier Global Corporation Pełny etatAs a leader in the industry, Carrier Global Corporation makes modern life possible by delivering groundbreaking systems and services that help homes, buildings, and shipping become safer, smarter, and more sustainable.We exceed customer expectations by anticipating industry trends and mastering them through relentless innovation.Career AreasIncorporating...
-
Customer Experience
2 tygodni temu
Warszawa, Mazovia, Polska Helprise Pełny etatJoin Helprise – one of the fastest growing outsourcing and consultancy firms providing the best talent, know-how and solutions for the execution of business processes. Be part of building an ecosystem that gives unique value to our customers, partners, candidates and employees. We are your career advocates – offering extraordinary opportunities to grow...
-
Customer Experience
2 tygodni temu
Warszawa, Mazovia, Polska TN Poland Pełny etatSocial network you want to login/join with:Customer Experience & Complaints Specialist, WarsawClient: HelpriseLocation: Warsaw, PolandJob Category: OtherEU work permit required: YesJob Reference:bbd8d9606b92Job Views:3Posted:28.03.2025Expiry Date:12.05.2025Job Description:Join Helprise – one of the fastest growing outsourcing and consultancy firms...
-
Customer Experience Consultant
3 tygodni temu
Warszawa, Mazovia, Polska Kyriba Corp. Pełny etatCustomer Experience ConsultantAbout UsKyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial...
-
Developer of Customer Experience
2 dni temu
Warszawa, Mazovia, Polska Ipfdigital Pełny etatCompany OverviewIPFDigital is a global leader in delivering innovative technology solutions that transform businesses. Our team is passionate about crafting exceptional customer experiences through cutting-edge technology.About the RoleWe're seeking a talented Salesforce Developer to join our team. As a key member of our development team, you will be...
-
Customer Experience Consultant
2 tygodni temu
Warszawa, Mazovia, Polska Kyriba Pełny etatIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.About UsKyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba...
-
Customer Experience Lead
2 dni temu
Warszawa, Mazovia, Polska GlaxoSmithKline Pełny etatAbout GSKGSK is a global healthcare company committed to improving lives through science and innovation. Our mission is to help patients achieve better health outcomes, and we strive to deliver exceptional results through our products and services.In this role as Customer Experience Lead, you will play a critical part in driving business growth by delivering...
-
Customer Experience Champion
1 tydzień temu
Warszawa, Mazovia, Polska 卡湯晩 Pełny etat**About the Role**We are an innovative global healthcare company with a focus on immunology, extending to innovation in diabetes and transplant medicine. Our talented teams strive to deliver exceptional customer experiences using digital, artificial intelligence, and personal expertise.As a Customer Experience Partner, your primary goal is to harmonize all...
-
Global Marketing Leader
6 dni temu
Warszawa, Mazovia, Polska Grafton Pełny etatWe're a global beverage leader, known for our iconic brand and refreshing products. Our dynamic team is looking for a talented individual to contribute to the success of our household name company.Key Responsibilities:Developing localized brand strategies that drive growth and engagementProviding data-driven insights and analysis to inform marketing...