Operational Team Lead Position

5 dni temu


Kraków, Lesser Poland Capita Pełny etat

We are seeking an experienced team leader to join our team as a quality and productivity manager. As a quality and productivity manager, you will play a crucial role in driving the quality and quantity of outputs from customer associates.

Key Responsibilities:
  • Driving the quality and quantity of outputs from all assigned customer associates
  • Ensuring customer associates develop the required specialist knowledge, communication requirements, and process knowledge to deliver the best results
  • Control of deployment times (e.g., duty roster, breaks)
  • Productivity: target achievement regarding operational, project-specific key figures

You will lead the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behavior. Performance management and maintaining adherence to required standards, processes, and workflows are also essential responsibilities.

The successful candidate will have excellent organizational and communication skills, very good analytical and critical thinking, and a service-oriented attitude. German or French C1+ level is a must.

In this role, you will maintain project documentation and associated tools, plan and follow up (reviews) of training courses for customer associates, organize and implement team meetings and briefings, and prepare required reports and presentations.



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