Solutions Consultant

1 dzień temu

Kraków, Lesser Poland Zendesk Pełny etat
Job Overview

Zendesk is seeking a skilled Solutions Consultant to drive customer happiness by delivering technical information and solutions to our customers online and via virtual meetings.

Key Responsibilities:

  • Collaborate with Sales to be the technical bridge between our Sales Representatives and their prospects.
  • Take ownership of the prime technical relationship with our prospects to drive customer happiness.
  • Proactively manage and deliver technical information to our customers.
  • Work in conjunction with Sales to convince customer executives of the technical merits of our software solution.

Requirements:

  • 5-8 years of related experience and a minimum of 3 years of software pre-sales experience.
  • Good interpersonal, communication, persuasion, presentation, and writing skills.
  • Experience scoping, leading, and executing customer pilots and Proof of Concepts.
  • Basic knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Bilingual proficiency in English and one of: German, French, Spanish, or Italian.
  • Flexible and agile approach, open to working in a dynamic environment with multiple roles.
  • Bachelor's degree is a requirement; graduate degree is a plus.

Desired Skills:

  • Previous consulting experience implementing enterprise-class software solutions.
  • Knowledge of topics such as Customer Service software, Employee Experience, ITSM.
  • AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware.
  • Call Center Experience is a huge plus.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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