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Global Customer Support Specialist

2 tygodni temu


Kraków, Lesser Poland AirHelp Services Poland Sp. z o.o. Pełny etat

About the Role:

We are seeking a skilled Global Customer Support Specialist to join our team at AirHelp Services Poland Sp. z o.o. In this role, you will be responsible for assisting customers with their claims and providing exceptional support via email, chat, and social media channels.

Key Responsibilities:

  • Assess customer claims and provide timely responses
  • Utilize legal knowledge to advise and assist air travelers

Requirements:

  • Fluent communication in English and German (both spoken and written, minimum B2 level)
  • Experience working with targets (nice to have)
  • Eagerness to learn about the airline industry and customer service
  • Satisfaction from helping people and willingness to go the extra mile for them
  • You enjoy following procedures with attention to detail

Perks & Benefits:

  • Internal training programs and knowledge-sharing events
  • Personalized progression plan
  • Access to mindfulness and wellbeing platform (Mindgram)
  • Language classes
  • Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
  • Unlimited, free use of AirHelp's services
  • Annual travel allowance
  • Team days
  • Events and parties

About Us:

At AirHelp, we're on a mission to make the world of travel better. Since our foundation, we've assisted over 2.5 million passengers in receiving their rightful compensation, and we've protected over 8 million travelers through our membership program, AirHelp+. With a global team of 400 speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

Culture:

We're committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you.