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Customer Service Representative with Multilingual Skills
2 tygodni temu
About the Role:
We are seeking a highly skilled and multilingual customer service representative to join our team in Warsaw. The ideal candidate will have excellent communication skills in both English and Polish, as well as experience in providing top-notch customer support.
Responsibilities
- Address customer inquiries via phone and email, ensuring timely and effective resolution of issues.
- Provide customers with accurate information about their orders, status updates, shipping details, and tracking information.
- Handle and process purchase orders (POs) efficiently and accurately.
- Manage complaints and escalations in a professional manner.
- Collaborate with internal teams such as sales and logistics to ensure seamless customer experience.
Requirements and Qualifications
- Minimum 2-4 years of customer service experience.
- Fluency in English (B2 or C1 level) and Polish (B2 or C1 level).
- Experience with SAP/ERP systems is an asset.
- Strong communication and organizational skills.
- Nice to have: order management experience and life sciences background.
What We Offer
- A hybrid work arrangement with 3 days in the office and 2 days remote.
- The opportunity to work within an international company.
- An employment contract with our client.
- A comprehensive benefits package including private health insurance, sports card, benefit platform, and salary bonus.
