High-Tech Infrastructure Support Specialist

17 godzin temu


postepu Warszawa, Polska Jolera Pełny etat
Unlock Your Potential as a High-Tech Infrastructure Support Specialist

We are seeking a skilled and enthusiastic individual to join our team as a High-Tech Infrastructure Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional technical support to our clients and their employees.

In this role, you will work closely with our customers to troubleshoot and resolve complex technical issues related to desktops, laptops, smartphones, and other peripherals. You will also be responsible for configuring devices, managing inventory, performing maintenance tasks, and updating documentation.

With a strong background in technical support, you will have the ability to communicate effectively with customers, both verbally and electronically. You will be able to prioritize tasks, multitask, and work independently to ensure that all customers receive a consistent level of assistance and customer service.

To succeed in this role, you will need to have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more. You will also be required to maintain accurate records of your activities and technical information collected during incidents.

Key Responsibilities:
  • Process service tickets and assign them to appropriate service resources, as necessary.
  • Maintain service ticket ownership throughout the life of the support incident.
  • Evaluate high-profile issues and escalate them to the Service Desk Manager for further handling and routing.
  • React to onsite outage scenarios as necessary or assigned by the Service Desk Manager.
  • Oversee the overall administration of desktops, laptops, and peripherals at specific locations.

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus additional benefits and opportunities for career growth. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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