Customer Relations Specialist

4 tygodni temu


Warszawa, Mazovia, Polska Levi Strauss & Co Pełny etat
About the Role

Levi Strauss & Co. is seeking a highly skilled Customer Relations Specialist to join our Cluster North team. As a key member of our team, you will be responsible for managing the entire Order to Cash/Customer Experience process for our Top and Strategic Accounts.

Key Responsibilities
  1. Facilitate timely and accurate execution of customer onboarding, order intake, order management and conversion
  2. Control Accounts Receivable collection management and After Sales dispute/returns management maximizing cash flow, revenue and profitability
  3. Serve as a dedicated Single point of Contact to Top and Strategic Accounts, collaborating proactively in delivering Best in Class Customer Experience
  4. Partner with the External Supplier ensuring accurate, timely execution of all O2CX Back Office tasks within agreed SLA's/KPI's

About You

  • Fluent English - both Written and Verbal / German required
  • Bachelor's degree (or equivalent work experience)
  • Technical experience with SAP or similar ERP system
  • 3yrs+ experience of business to business or .com accounts customer service
  • Excel – Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements)


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