Customer Relations Specialist
4 tygodni temu
Levi Strauss & Co. is seeking a highly skilled Customer Relations Specialist to join our Cluster North team. As a key member of our team, you will be responsible for managing the entire Order to Cash/Customer Experience process for our Top and Strategic Accounts.
Key Responsibilities- Facilitate timely and accurate execution of customer onboarding, order intake, order management and conversion
- Control Accounts Receivable collection management and After Sales dispute/returns management maximizing cash flow, revenue and profitability
- Serve as a dedicated Single point of Contact to Top and Strategic Accounts, collaborating proactively in delivering Best in Class Customer Experience
- Partner with the External Supplier ensuring accurate, timely execution of all O2CX Back Office tasks within agreed SLA's/KPI's
About You
- Fluent English - both Written and Verbal / German required
- Bachelor's degree (or equivalent work experience)
- Technical experience with SAP or similar ERP system
- 3yrs+ experience of business to business or .com accounts customer service
- Excel – Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements)
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