Information Systems Service Manager

6 godzin temu


Kraków, Lesser Poland ABB Pełny etat

At ABB, we strive to empower our employees to create sustainable solutions by harnessing the power of information technology. As an Information Systems Service Manager, you will play a vital role in delivering valuable, reliable, and competitive IS services for our organization. Your strong technical skills and analytical mind will enable you to define, manage, and monitor processes to meet requirements for Information Systems (IS) services.

Key Responsibilities
  • Describe and define IT processes/services including relationships, dependencies, and business value, and regularly maintain all service-related information within the service management tool.
  • Prepare and maintain process documentation for system services and advise on the correct and effective use of the services.
  • Apply and execute relevant measurement and reporting management practices to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets.

As a seasoned professional with a Master's degree and strong experience in Procurement, you will be responsible for providing consultation, advice, and supporting the installation of IS services or changing existing ones. You will also contribute to enhancing organizational effectiveness by showcasing your expertise as a key resource and definitive source of knowledge processes.



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