ServiceNow Architect and Delivery Expert

3 dni temu

Gdańsk, Polska ERGO Technology & Services Pełny etat
ERGO Technology & Services Seeks ServiceNow Professional

About Us: ERGO Technology & Services S.A. (ET&S S.A.) brings together the strengths of ERGO Digital IT and Atena, fostering innovation and meeting evolving client needs worldwide.

We implement cutting-edge solutions, including AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers' future needs.

About the Role: As a ServiceNow expert, you will deliver complex solutions on the ServiceNow platform, leading technical aspects of service, project, and solution delivery, including architecture, application UI configuration, workflow design, configuration, and implementation.

You will advise projects on viable technical solution options, craft and deliver requirements/design workshop materials, perform elements of solution implementation, and complete key project deliverables, often providing technical oversight.

Responsibilities:

  • Serving as the primary point of contact for consultation with IT internal requesters, projects, or business customers on the ITSM platform (ServiceNow) including its modules and interfaces.
  • Verifying the requirements with the platform's OOB functionality, performing a gap analysis, and proposing additional platform OOB modules if necessary.
  • Designing and developing complex solutions based on the requirements of ITSM, ITOM, SAM, HAM, HR, SecOps, and other modules.
  • Estimating effort for all customizations, integrations, configurations, and development work.
  • Responsible for technical documentation and work instructions for day-to-day operations of new implementations, or their customizations and configurations, including effort estimation.
  • Ensuring system architecture supports business scalability and strategies and meets audit, compliance, and security requirements.
  • Collaborating with IT and business teams to translate requirements into technical solutions that meet customer needs.
  • Performing Application and Service Mapping processes and troubleshooting errors.
  • Reviewing and modifying existing ServiceNow CMDB patterns as needed.
  • Enabling, configuring, and operating the discovery of new and existing infrastructure components.
  • Developing, performing, and documenting automated Discovery procedures by ensuring identification and reconciliation rules, monitoring error logs, troubleshooting, and resolving any related issues.
  • Leading in the implementation, configuration, and maintenance of interfaces and integrations.
  • Creating and configuring reports, dashboards, schedules, access, permissions, credentials, and other operational activities or outputs associated with discovery functions.

Requirements:

  • Fluency in English.
  • University degree in IT or business information management or equivalent qualification.
  • Outstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB.
  • ServiceNow Certifications for System Administrator and Certified Implementation Specialist for ITSM and core ITOM applications.
  • Minimum 5 years of practical experience working with ServiceNow.
  • Advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.).
  • Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert.
  • ITIL Foundation certification.
  • Experience soliciting and documenting requirements and evolving these requirements into successful solutions.
  • Experience working in a fast-paced, ambitious, and agile environment.

Nice to Have:

  • ITIL Intermediate level certification.

Perks & Benefits:

Let's Be Healthy: We offer a medical package, sports card, and numerous sports sections to help our employees stay in good shape.

Let's Be Balanced: Work-life balance is a key aspect of a healthy workplace. We offer flexible working hours, a confidential employee assistant program, as well as the possibility of remote working.

Let's Be Smart: We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's Be Responsible: Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's Be Fun: Company-wide bike races and soccer matches, film marathons in our cinema room, or other engaging team-building activities – we got it covered.

Let's Be Diverse: Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit.

Salary Range: $80,000-$110,000 per year.

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