ServiceNow Operations Professional
3 dni temu
We are seeking a highly skilled ServiceNow Operations Professional to join our team, supporting applications within our ServiceNow enterprise instances.
In this role, you will work closely with internal teams, providing critical support and implementing necessary system updates to enhance functionality and performance. This position offers the chance to collaborate with a global community of engineers and contribute to the optimization of our ServiceNow environment.
Main Responsibilities:- Supervise and respond to incidents in the support queue
- Test new upgrades and features in our ServiceNow environment
- Manage and maintain the ServiceNow platform, ensuring availability, performance, and reliability
- Monitor and manage incident, problem, and change management processes within the ServiceNow environment
- Coordinate with cross-functional teams to resolve operational issues
- Resolve vulnerabilities and ensure data security
- Update plugins and manage system patching and upgrades
- Develop and implement detailed documentation for users and admins
- Minimum 5 years of experience in ServiceNow operations or a similar role
- Strong communication and collaboration skills
- Proficiency in ServiceNow administration including Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDB
- Experience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAs
- Strong knowledge of ServiceNow integrations using APIs, web services, and middleware
- Excellent problem-solving and analytical skills
- Methodical and accurate with attention to detail
- Ability to balance multiple assignments simultaneously
- Bachelor's degree in a related technical field or equivalent professional experience
- Familiarity with JavaScript, HTML, CSS, AngularJS, PowerShell, and Shell Commands
- A competitive salary range: $80,000 - $120,000 per year, depending on experience
- An opportunity to work with a global community of engineers
- A flexible schedule and remote work options within Poland
- The chance to work abroad for up to 60 days annually
- Relocation opportunities within our 50+ offices
- Growth opportunities through outstanding career roadmap and leadership development programs
- Certification in GCP, Azure, or AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, and Cloud Guru
- Language classes in English and Polish for foreigners
- A stable income through Employment Contract or B2B
- Participation in the Employee Stock Purchase Plan
- A comprehensive benefits package, including health insurance and multisport vouchers
- A dynamic and inclusive company culture
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