Customer Journey Innovator
5 dni temu
We are seeking a seasoned Senior Product Manager to join our Digital Experience team at Worldline. As a key member of our team, you will be responsible for leading initiatives focused on enhancing the customer experience through our portal and self-service platform.
About the Job
- Develop a clear vision for portal and self-service initiatives by collaborating with cross-functional teams.
- Collaborate with UX/UI designers, engineers, marketing, sales, and customer service teams to create user-friendly solutions that deliver cohesive messaging.
- Conduct market analysis and stay informed about industry trends to provide recommendations that guide product strategy.
Responsibilities
- Drive key initiatives to enhance portal functionalities by managing project lifecycle and ensuring alignment with goals.
- Track and analyze KPIs for portal and self-service initiatives to measure success and identify improvement areas.
- Foster collaboration and support within the team dynamic while prioritizing team and business objectives.
Requirements
- Ability to thrive in a complex technological environment.
- Entrepreneurial mindset with strong leadership quality and excellent communication skills.
- A strong understanding of digital sales and customer care process is required.
What We Offer
- Private medical & life insurance
- Referral program
- Public transportation allowance
- Annual bonus
Learn More
We're proud to be an Equal Opportunity employer.
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