Data Management and Analytics Lead

1 miesiąc temu

Kraków, Polska HSBC Service Delivery Pełny etat

HSBC Service Delivery Overview

At HSBC, we strive to be a leader in the financial services industry. Our Data & Analytics Office (DAO) plays a crucial role in promoting a data-driven culture across the organization.

Salary and Benefits

The successful candidate for this role can expect a competitive salary of around £70,000 - £100,000 per annum, depending on experience. Additionally, they will be eligible for an annual performance-based bonus, as well as additional bonuses for recognition awards.

Job Description

The Data Management and Analytics Lead - Europe will report to the Head of Data Usage, Europe and will support all three pillars of the strategy: Protect, Connect, and Unlock. The primary focus will be on the Protect pillar.

  • This role involves acting as a senior trusted advisor on Data Usage control operating instructions and design for Europe, leading an effective operations capability using Agile practices to receive, review, prioritize, triage, and execute data requirements to meet customer demand across the region.
  • Managing stakeholders (Business Service Owners (BSOs), process SMEs, IT Service Owners, data leads, GB/GF Business Architects, etc.) to ensure any necessary pre-work is completed per standard operating instructions and across Europe DCO resources.
  • Collaborating with the Global Front of House demand management, DCO service leads, and other DCO Champions to agree on the overall prioritized Book of Work across utility services.
  • Developing effective MI and backlog management process utilizing standard tooling and dashboards, to ensure appropriate oversight, governance, and escalation.
  • Leading, monitoring, and managing benefits delivery across multiple Data Usage initiatives as well as supporting the Head of DUSE, Europe across management of DUSE initiatives, ensuring engagement is in place across Group DAO, Europe GB/GFs, and DCO teams.
  • Managing stakeholders by reviewing and understanding their end-to-end requirements (including input, output, controls, and source of data), assessing the utility services required to meet requirements, clearly articulating/agreeing SLAs, and actively managing expectations.
  • Ensuring Europe stakeholders are sufficiently literate on Data Usage matters (e.g., controls, regulations, etc.) and act as a first port of call with any queries or concerns.
  • Maintaining an effective Data Usage operating model (organisation, people, process, and tools) across the region, for both change and BAU resources and providing key input and requirements into the overall Europe DAO Operating Model.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast-changing discipline.
  • A comprehensive understanding of how all value units/products/regions/legal entities collectively integrate, alongside a comprehensive knowledge of the industry to contribute to the commercial objectives of HSBC.
  • Management of responsibilities for a sizeable team of professionals (including responsibility for budget and planning).
  • Covering a wide range of activities that require complex judgments based on advanced analytical thought. Problems often require an innovative approach, based on extensive research.
  • Proactiveness in developing ideas, continuously searching for improvements in techniques which add value to the business, and having full responsibility for implementation.
  • Latitude to make decisions within the value unit/region/product/legal entity strategy guidelines. There is direction from the long-term business goals with few or no policies to direct how the role should work.
  • Ability to guide, persuade, and influence others through the developed skills of communication and diplomacy.
  • Ability to negotiate and influence within their team with a high level of influence.

Benefits

In addition to the competitive salary and bonuses, the successful candidate will also be eligible for:

  • Competitive health insurance
  • Pension scheme
  • Annual leave entitlement
  • Opportunities for career development and training
  • Recognition and reward schemes

Others

The recruitment process will involve online behavioral testing, a telephone screen, and a job interview with the hiring manager. We encourage candidates to apply for this exciting opportunity to join our team and contribute to the success of HSBC.

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