Airline Customer Service Representative
11 godzin temu
Company: Airlines
Location: Warsaw
Contract Type: Full-time, Employment Contract
Work Model: Initially office-based in Warsaw (B&M model), transitioning to hybrid (50% remote) after 3-6 months
Relocation: Yes, relocation package provided
Salary: 9550 PLN gross
Benefits: Private medical care (Luxmed), group insurance program, sports and leisure program, social activities and celebrations, multinational environment
Job Summary:
We are seeking a highly skilled Customer Service Advisor to join our team at SAS. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our passengers, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Handle inbound calls and chats in Danish, providing excellent customer service.
- Advise customers on flights, products, prices, fares, rules, and online services.
- Manage reservation changes, personal data updates, and special service requests (e.g., wheelchair assistance, animals).
- Process ticket cancellations, refunds, and assist with ticket purchases and payment methods.
- Support customers experiencing travel difficulties.
Requirements:
- Fluent in Danish (C1 level, spoken and written).
- Proficient in English (B2 level).
- Strong technical skills including MS Office, web browsers, and general computer proficiency.
- Positive attitude with a passion for customer and colleague communication.
- Previous experience in customer service, digital service platforms, and CRM tools is advantageous.
Training and Development:
- Fully paid 2-month training program with a dedicated training buddy.
- Training conducted in English (Monday to Friday, 8:00-16:30) with upskilling opportunities after 3 months.
Work Schedule:
- Shift work: 5 days a week, Monday - Friday (07:00 - 19:00); occasional weekend shifts (Saturday - Sunday, 09:00 - 18:00) twice a month.
Career Development:
- Opportunities for career advancement and departmental rotation based on performance and business needs.
- Coaching, mentoring, and continuous development programs to enhance skills and career growth.
Relocation Package:
- Includes 2 weeks' accommodation in a hotel and covers transfer costs from the original city to Warsaw.
At SAS, we offer a supportive environment, competitive benefits, and opportunities to grow your career in the airline industry. Apply now to embark on a rewarding journey with us
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