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Support Ticket Resolver
2 tygodni temu
We are seeking a Support Ticket Resolver to join our team at Sauce Labs. As a key member of our support team, you will be responsible for resolving technical issues for our customers.
About the Role:
The ideal candidate will have a strong background in software development and customer support, with a minimum of 6 months experience as a developer or supporting developers. Additionally, they should have at least 2 years experience as a support engineer and possess good written communication skills.
Responsibilities:
- Resolving technical issues for customers through timely and effective communication.
- Analysing and reproducing customer issues to isolate the root cause.
- Collaborating with our development team to ensure that customer issues are properly addressed.
- Managing a queue of support tickets and providing regular updates to open tickets.
- Responding quickly to customers primarily through support tickets with occasional online meetings.
Required Skills:
- Strong understanding of software development principles and practices.
- Excellent problem-solving and analytical skills.
- Good written and verbal communication skills.
- Ability to work independently and as part of a team.
