Client Solutions Expert
3 tygodni temu
Role Summary:
We are seeking a highly skilled Junior Client Solution Architect to join our team. As a key point of contact for our clients, you will be responsible for building and maintaining strong relationships by delivering tailored solutions that meet their specific needs.
Key Responsibilities:
- Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues.
- Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information.
- Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery.
- Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow.
- High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines.
- Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NielsenIQ.
- Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients.
- Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns.
Requirements:
- 2+ years of experience working with corporate clients
- Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions
- Excellent communication skills, both written and verbal, with a client-centric mindset
- Ability to work collaboratively across different teams and manage multiple projects effectively
- Proactive attitude with a focus on continuous improvement and client satisfaction
What We Offer:
- Convenient Schedule
- International Team
- Skill Development
- Career Growth
- Benefits Package
- Well-being
- LinkedIn Learning
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