Global Client Solutions Expert

1 miesiąc temu


Warszawa, Mazovia, Polska NielsenIQ Pełny etat

Overview:

NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled global reach and comprehensive consumer insights. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce.

About the Role:

We are seeking a skilled Global Client Solutions Expert to join our team. As a key member of our client-facing operations team, you will be responsible for owning the operational design of our client offering, ensuring it delights clients while maintaining a sustainable market presence. You will advise, suggest, and discuss solutions with commercial teams and clients regarding operational requirements.

Key Responsibilities:

  • You will be the link between clients and operations teams, translating client expectations into necessary work orders and coordinating production teams to ensure data quality and client satisfaction.
  • You will maintain regular contact with clients and commercial teams to maximize client satisfaction, drive business growth, and introduce innovative solutions.
  • You will coordinate discussions on specifications limitations and technical possibilities, ensuring effective communication with clients and internal stakeholders.
  • You will provide proactive solutions to clients for simpler, more enduring, and cost-efficient care of their databases and reports.
  • You will coordinate support on client questions regarding data quality and provide information on implementation status.

Requirements:

  • 2+ years of experience working with corporate clients.
  • Confident and enthusiastic individual able to manage a varied workload in autonomy.
  • Fluent English communication skills.
  • Able to understand operational end-to-end processes and translate business expectations into technical specifications.
  • Excellent relationship-building skills with internal and external stakeholders.


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