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Digital Customer Care Expert

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat
Job Overview

We are seeking a talented Digital Customer Care Expert to join our team. As a digital customer care specialist, you will be responsible for providing exceptional service to our clients through digital channels.

Key Responsibilities:

  • Respond to client inquiries via email, chat, and social media
  • Provide solutions to client issues and concerns
  • Collaborate with internal teams to resolve complex client issues
  • Analyse and document client feedback to improve our services

Requirements:

  • Fluent Romanian, Polish, and English language skills
  • First experience in customer service or customer care
  • Fast technical comprehension and ability to learn new systems
  • High level of organisational skills, pro-activity, and reliability