Customer Success Professional
5 dni temu
At Brand24, we're looking for a seasoned professional to join our team as a Customer Success Manager. This role is perfect for someone who thrives in a fast-paced SaaS environment and has a proven track record of managing high-value enterprise accounts.
About the Role- This position involves working closely with C-level stakeholders to drive customer satisfaction, retention, and expansion.
- You'll be responsible for onboarding new customers, identifying growth opportunities, and advocating for their needs internally.
As a key member of our team, you'll play a crucial role in developing strategic success plans and ensuring customers get the most value from our solution.
Key Responsibilities- Develop and execute strategies to help customers maximize the value of our solution.
- Analyze data to spot upsell, upgrade, and cross-sell opportunities driving revenue growth.
- Track key Customer Success metrics (e.g.: usage, engagement, retention) and proactively address risks.
- Work closely with Sales, Product, and Support teams to enhance the customer experience and provide feedback for continuous improvement.
- Becoming a crucial part of a world-renowned company.
- Attractive pay model (proposed salary bands = base + sales commission; dependent on your experience).
- Professional development opportunities among top experts in the Internet industry.
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