IT Infrastructure Specialist

6 dni temu


Warszawa, Mazovia, Polska RISK Pełny etat
IT Systems Administrator

RISK is an international iGaming company that specializes in identifying and fostering the growth of high-potential entertainment markets. With a strong focus on analytics and data research, we operate in 10 countries, serving over 300,000 customers.

We are seeking a skilled IT Systems Administrator to join our team and help us maintain an effective workload. As part of our remote support model, you will be responsible for reproducing, analyzing, and evaluating requests and their impact to resolve or escalate incidents as needed.

  • Reproduce, analyze, and evaluate requests and their impact to resolve or escalate incidents as needed (remote only).
  • Communicate with other departments to resolve issues (remote only).
  • Monitor SLA compliance for incident resolution and escalate unresolved issues (remote only).
  • Serve as the 1st and 2nd line of technical support (L3 model).
  • Working schedule: night shifts (5 PM-1 AM, 1 AM-9 AM).

To succeed in this role, you will need:

  • System administration experience with proven hands-on experience in Office Infrastructure (1+ year).
  • Desktop OS administration and hardware management.
  • Windows: Client OS support (Windows 10), Windows Server 2012 R2 (AD, GP, Print Services).
  • MacOS: Client OS support.
  • Networking: DNS, DHCP, OSI model, routing & switching principles.
  • General tools & technologies: SCCM, Bitdefender, Asana, Confluence, Acronis, AD, CrowdStrike, software/hardware troubleshooting, SQL, Slack, GSuite.
  • Customer-oriented mindset.
  • Ability to handle all IT-related local office tasks (e.g., preparing workstations, workplaces, etc.).
  • Strong oral and written communication skills.


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