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Service Operations Director Role

1 tydzień temu

Łódź, Łódź Voivodeship, Polska Alfa Laval Pełny etat

Driving Operational Excellence in Service Delivery

As a Service Center Team Leader, you will be responsible for leading a team of professionals who share your passion for delivering exceptional services and solutions to our customers. With a focus on safety, quality, and operational excellence, you will drive continuous improvement in our services, leveraging your expertise to enhance customer satisfaction and operational efficiency.

Your Key Responsibilities:

  • Operational Leadership: Guide the team with clear direction, coaching, and motivation to achieve performance goals while aligning team capabilities with the overall Service strategy.
  • Continuous Improvement: Drive continuous improvement in our services, identifying opportunities to enhance customer satisfaction and operational efficiency.
  • Team Development: Guide the development of team capabilities, focusing on building a strong culture of innovation and collaboration.
  • Performance Monitoring: Conduct regular performance reviews, updating competence profiles and skills matrices to ensure ongoing team development and growth.

Requirements:

  • Proven experience in team leadership and service center management
  • Technical education
  • Strong understanding of HSE regulations and quality control standards
  • Excellent communication, coaching, and motivational skills
  • Ability to manage team performance and address issues in a timely and effective manner

We Offer:

  • Stable employment in a multinational company with a full-time contract (Monday to Friday)
  • Comprehensive onboarding process
  • Work within a supportive team of experienced professionals
  • Opportunities for personal development and skill enhancement (including obtaining additional licenses)
  • Attractive benefits package: private medical care, life insurance, sports activity subsidies, Christmas vouchers, team-building events, and PPK contributions