Aktualne oferty pracy związane z Service Delivery Professional - Łódź, Łódź Voivodeship - Philips Iberica SAU
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Customer Service Specialist
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Service Delivery Professional
1 tydzień temu
We are a health technology company committed to providing quality healthcare solutions. Our mission is to make every human life better through innovative technologies and solutions.
Job DescriptionAs a Services & Solutions Delivery Specialist, you will play a critical role in ensuring quality and functionality of Philips equipment to meet our customer's needs. You will be responsible for managing service contracts and warranties, creating, renewing, and terminating service contracts and extended warranties.
Key Responsibilities- Creating, renewing, and terminating service contracts and extended warranties
- Modifying existing contracts and extended warranties for appropriate services execution of pricing and billing information
- Verifying customers' entitlements on ad-hoc requests & issuing invoices and credit/debit notes
- Connecting the correct installed products
- Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
Our Expectations
- At least 2-3 years of experience within Customer Service or similar area
- Excellent communication and problem-solving skills
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
- Able to work in a fast-paced environment and prioritize tasks effectively
