Aktualne oferty pracy związane z Incident Response Manager - Wrocław, Województwo dolnośląskie - TN Poland
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Incident Response Manager
1 tydzień temu
Job Description
As an Incident Response Manager at TN Poland, you will be responsible for managing service support processes, including high-priority and major incidents. You will also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact the effectiveness or efficiency of the day-to-day operations of our clients.
Key Responsibilities:
- Manage service support processes, including high-priority and major incidents.
- Drive process improvements through service improvement plans.
- Monitor regular process measurements and address negative trends.
- Evaluate the effectiveness of incident resolution and perform post-resolution incident reviews.
- Communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan.
About Our Team
We are a team of passionate problem-solvers who strive to deliver the best possible IT services. We value collaboration, innovation, and continuous learning.
