Retail Operations Director

7 dni temu


Warszawa, Mazovia, Polska adidas Pełny etat
Job Overview

This Senior Retail Excellence Manager role is responsible for overseeing the operations and performance of multiple Franchise stores within a designated geographic area. The ideal candidate will have a proven track record in franchise management, retail operations, and business development.

Main Responsibilities:

  • Store Operations: Ensure stores maintain high levels of customer service, drive sales, and achieve financial targets.
  • Training & Development: Oversee franchisee onboarding and training processes, developing and updating training programs as needed.
  • Compliance & Quality Assurance: Conduct regular audits and assessments to ensure franchisees adhere to operational standards and company policies.
  • Business Growth: Collaborate with franchise partners to identify growth opportunities, working on joint marketing and sales initiatives to boost franchisee profitability.

Key Performance Indicators (KPIs):

  • Drive sales and achieve financial targets in assigned stores.
  • Ensure high levels of customer satisfaction through excellent customer service.
  • Maintain strong relationships with franchise partners, zone/local teams, and backoffice functions.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • Minimum 5 years' experience in retail operations, franchise management, or business development.

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