Technical Services Leadership Role

5 dni temu


Kraków, Lesser Poland TN Poland Pełny etat

About the Job

We are seeking an experienced Customer Support Engineering Manager to join our Technical Services team at TN Poland.

In this role, you will be responsible for managing a group of technical support engineers and ensuring that we provide the best possible service to our customers.

Key Responsibilities

  1. Build and lead a high-performing technical support team with a customer-first mindset.
  2. Support Arista's Cloud Networking Data Center and campus-based networking products and solutions.
  3. Manage day-to-day technical support operations, working closely with engineers, development teams, and customers.
  4. Drive Root Cause Analyses (RCA) for high visibility outages and incidents, ensuring timely resolution and customer satisfaction.

Requirements

  • Bachelor's or Master's degree in a technical field (Computer Science or Electrical Engineering preferred).
  • At least 7 years of experience supporting customers in networking platforms and technologies.
  • At least 2 years of experience in a team leadership or people management role within a customer support organization.
  • Demonstrable passion for influencing positive change and leading others.


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