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2 tygodni temu

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We're looking for a seasoned Director of Product Design who can help us drive business growth through impactful design strategies. As a key member of our leadership team, you'll be responsible for developing and executing design plans that align with our business goals and enhance customer experiences.

About Us

Zendesk is a leading customer experience platform that helps businesses build rich, meaningful relationships with their customers. Our software unlocks the power of billions of interactions, enabling companies to create connections that matter.

Key Responsibilities
  • Strategic Planning:
  • Develop and execute design strategies that align with Zendesk's business goals and market demands.
  • Identify opportunities for differentiation and competitive advantage through design.
  • Team Leadership:
  • Inspire and lead design teams, nurturing a culture of continuous learning and customer focus.
  • Serve as a mentor and advisor, supporting managers and senior staff in their leadership roles.
  • Collaboration & Communication:
  • Foster collaboration across departments to facilitate productive partnerships and alignment.
  • Promote and model inclusive communication practices, embedding DEI principles into all interactions.
  • Operational Excellence:
  • Collaborate with other Directors to establish strategic plans and objectives for short to mid-term (1-3 years).
  • Ensure effective achievement of operational objectives through leadership and decision-making.