Service Delivery Lead

3 dni temu


Kraków, Lesser Poland Sii Polska Pełny etat
Company Overview
Sii Polska is a renowned provider of IT services, dedicated to delivering exceptional solutions for clients in the financial industry.

Job Description
We are seeking a proactive and organized Service Delivery Lead to oversee the successful delivery of services for one of our key clients from the financial industry. This role involves managing complex Business-As-Usual (BAU) activities, ensuring operational efficiency, and driving high standards in both service delivery and internal processes.

Key Responsibilities
  • Oversee the delivery of services to the client, ensuring adherence to timelines, quality standards, and client expectations.
  • Act as the primary point of contact for the client, fostering strong relationships and maintaining high satisfaction levels.
  • Monitor project progress, proactively identify risks, and implement mitigation strategies.
  • Drive continuous improvement initiatives to enhance service delivery, operational efficiency, and client satisfaction.
  • Conduct regular meetings with Sii team leaders to ensure alignment on project goals, challenges, and deliverables.

Requirements
Essential Skills and Qualifications
  • Proven experience in a Delivery Manager or similar role, overseeing service delivery and managing complex BAU activities.
  • Exceptional organizational and problem-solving skills with keen attention to detail.
  • Strong ability to coordinate across sales, recruitment, technical, and operational teams.
  • Excellent communication skills with a proven ability to manage multiple stakeholders effectively.
  • Analytical mindset with expertise in data reporting and deriving actionable insights.

Additional Requirements
  • Familiarity with contract management, workforce planning, and operational best practices.
  • Sport subscription.
  • Training budget.
  • Private healthcare.
  • Small teams.
  • International projects.
  • Free coffee.
  • No dress code.
  • Modern office.
  • Free breakfast.


  • Kraków, Lesser Poland Sii Polska Pełny etat

    At Sii Polska, we're seeking a seasoned Service Delivery Manager Lead to spearhead the successful delivery of services for one of our key clients in the financial industry.Key Responsibilities:Oversee the delivery of services to ensure timely completion, adherence to quality standards, and client satisfaction.Serve as the primary point of contact for the...


  • Kraków, Lesser Poland ABB Pełny etat

    About the RoleThis dynamic position offers an exciting opportunity to contribute to the Electrification Business Area – Distribution Solutions Division. In this challenging role, you will work closely with cross-functional teams to deliver high-quality IS services that meet the needs of our customers and stakeholders. As a seasoned professional with...

  • AI Delivery Lead

    3 dni temu


    Kraków, Lesser Poland Mindbox S.A. Pełny etat

    Company OverviewMindbox S.A. is a leading innovator in AI technology, seeking an experienced Techical Delivery Lead to join our Europe Innovation team.


  • Kraków, Lesser Poland Hitachi Energy Pełny etat

    Job Description:The Senior Program Delivery Lead is responsible for the on-time, on-quality delivery of on-premise and cloud-based commercial software programs. This includes both ongoing product upgrades as well as strategic investment initiatives. As a leader, the Program Delivery Lead must have a strong talent for developing collaborative relationships...


  • Kraków, Lesser Poland emagine Sp. Z o.o. Pełny etat

    Job Role DescriptionThe Software Delivery Lead at emagine Sp. Z o.o. is responsible for leading the development of high-quality software solutions using GCP capabilities. This role involves driving business outcomes by delivering projects on time, within budget, and to the required quality standards.Key Responsibilities:Leading cross-functional teams to...


  • Kraków, Lesser Poland Sii Polska Pełny etat

    We're looking for a highly skilled Delivery Excellence Specialist to join our team at Sii Polska and lead the successful delivery of services for one of our key clients in the financial industry.Key Responsibilities:Project Oversight: Ensure timely completion, adherence to quality standards, and client satisfaction.Client Relationship Management: Foster...


  • Kraków, Lesser Poland HSBC Technology Poland Pełny etat

    Key ResponsibilitiesIn this role as Capital Management Lead - End-to-End Delivery, you will be responsible for leading and driving the project management of the Capital Planning Book of Work (BoW). The project aims to transform treasury processes, replacing legacy systems with automated solutions.You will work closely with stakeholders to ensure successful...


  • Kraków, Lesser Poland Heineken Pełny etat

    Are you passionate about Release Management and its implementation in a modern environment? Do you have experience in working with established IT Service Management practices in a corporate environment?About the RoleWe are seeking a Technology Process Coordinator to join our dynamic and innovative team. As a key member of our Digital & Technology Team, you...


  • Kraków, Lesser Poland Mindbox S.A. Pełny etat

    About UsMindbox S.A. is a leading organization driving innovation through AI in Europe. We strive to create a collaborative and supportive environment that fosters growth and development.What We Offer• Competitive compensation package• Opportunities for professional growth and development• Collaborative and dynamic work environment• Recognition and...


  • Kraków, Lesser Poland Endava Pełny etat

    Transforming Businesses through TechnologyAt Endava, we believe that technology has the power to transform businesses and drive meaningful change. Our mission is to harness technology to deliver innovative solutions that meet the needs of our clients and their customers.Job RequirementsTo succeed in this role, you will need a strong understanding of Agile...


  • Kraków, Lesser Poland Capgemini Polska Sp. z o.o. Pełny etat

    Your RoleAs a Marketing Project Management Team Lead, you will support senior stakeholders across Capgemini, including marketers, consultants and sales teams from around the world. You will have direct responsibility for developing and coordinating the PM Team, while balancing daily interaction with designers, copywriters and developers on a variety of...


  • Kraków, Lesser Poland Cypher Consulting Europe Pełny etat

    Job Description:Cypher Consulting Europe seeks a talented Capital Planning Lead to join our team. As a key member of our Capital Planning group, you will be responsible for driving project delivery, managing stakeholder expectations, and ensuring successful outcomes.Key Responsibilities:Develop and execute project plans, ensuring timely delivery and...


  • Kraków, Lesser Poland Sii Polska Pełny etat

    Job DescriptionAs an IT Service Delivery Lead - EMEA, you will play a crucial role in ensuring the swift and efficient resolution of major incidents, minimizing their impact on business operations, and restoring normal service as quickly as possible. You will lead the response to major incidents, coordinating across technical and business teams, take...

  • DevOps Team Lead

    3 dni temu


    Kraków, Lesser Poland Motorola Solutions Systems Polska Pełny etat

    Job OverviewWe are seeking an experienced DevOps Team Lead to join our team. As a DevOps Team Lead, you will be responsible for driving the vision and execution of our highly available platform to support mission-critical emergency call handling NG911 systems. You will lead a team of experienced professionals in building and mentoring a high-performing...


  • Kraków, Lesser Poland Tesco Technology Pełny etat

    Company OverviewTesco Technology is a leading multinational retailer with over 330,000 colleagues. Our software powers one of the largest distribution and fulfillment networks in the world.Job DescriptionWe are seeking a Lead Product Manager to lead the development of our Group Distribution Platform. This platform will enable us to simplify processes,...


  • Kraków, Lesser Poland HSBC Technology Poland Pełny etat

    Job DescriptionAs Vice President/Project Manager, Capital Management, you will lead and drive the end-to-end project management of the Capital Planning Book of Work (BoW). This high-profile project aims to automate capital planning processes, replacing legacy systems with standardized reporting. You will provide visible change leadership for senior...


  • Kraków, Lesser Poland Heineken Pełny etat

    Role OverviewAs a Transport Area Manager, you will play a critical role in driving operational excellence and improving efficiency across clusters. You will be responsible for operationalizing the functional strategic plan focused on standardization and automation, setting operational strategies and team objectives. This includes building an analytical and...


  • Kraków, Lesser Poland Randstad Polska Sp. z o.o. Pełny etat

    Customer Service RepresentativeWe are seeking a highly skilled professional to provide exceptional customer service and support in our international team.About the Role:Transaction Management involves overseeing orders from placement to fulfillment, ensuring seamless execution and timely delivery.Bid and Tender Management require strong analytical skills to...


  • Kraków, Lesser Poland Ibm Polska Sp. z o.o. Pełny etat

    Senior Software Development Engineer – Back EndWe are seeking a highly skilled Senior Software Development Engineer to lead the development and delivery of important features in our SaaS environment.20985490Key Responsibilities:Design, implement, and optimize new features in our cloud-based platform.Owning significant portions of our team codebase and...


  • Kraków, Lesser Poland N-iX Pełny etat

    N-iX is a global company that helps businesses across the world develop successful software products. Our goal is to deliver high-quality software solutions that meet the needs of our clients. To achieve this goal, we need a skilled Test Engineering Team Lead who can oversee our test engineering activities and ensure the delivery of high-quality software...