Service Delivery Manager

4 dni temu


Gdańsk, Pomerania, Polska TN Poland Pełny etat

Sowelo Consulting is expanding its operations in Poland and seeks an experienced Service Delivery Manager to lead our GBS and BPO teams. As a key member of our management team, you will be responsible for ensuring seamless delivery of services, maintaining client satisfaction, and driving business growth.

Responsibilities:
  1. Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and expectations.
  2. Service Delivery: Oversee the delivery of services, ensuring timely completion, high quality, and adherence to client requirements.
  3. Team Management: Lead and motivate a team of professionals, providing guidance, support, and resources to achieve exceptional results.

You will be responsible for analyzing service delivery metrics, identifying areas for improvement, and developing strategies to enhance client satisfaction and drive business growth.



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