IT Service Delivery Specialist

4 dni temu


Gdańsk, Pomerania, Polska NATEK Poland Pełny etat

Unlock Your Career Potential

A dynamic and challenging role awaits you as an IT Service Delivery Specialist at NATEK Poland.

About the Role:

We are seeking a skilled professional to serve as a primary technical point of contact for assigned clients, ensuring their business needs and service expectations are met. As part of our team, you will maintain up-to-date knowledge of each client's environment, configuration, and requirements.

Your Key Responsibilities:

  • Serve as a single point of contact for clients, ensuring timely resolution of issues and effective communication.
  • Maintain comprehensive knowledge of client environments, configurations, and requirements to deliver tailored solutions.
  • Collaborate with internal teams to identify and propose revenue-generating solutions while resolving client issues.
  • Translate complex technical concepts into actionable business requirements, securing stakeholder sign-off.
  • Assist in release management, compliance activities, and project coordination to minimize impact on client operations.
  • Provide 24/7 first-line support on a rotating schedule, ensuring seamless service delivery.
  • Monitor adherence to Service Level Agreements (SLAs) and address escalations promptly and professionally.

Requirements and Qualifications:

  • Advanced knowledge of English, written and verbal (min. C1 level).
  • Minimum of a Bachelor's degree in Information Technology or a related field.
  • Minimum 1-2 years of relevant experience in analysis, issue resolution, and problem-solving.
  • Familiarity with APIs and real-time communication support.
  • Experience with ticketing tools.
  • Ability to articulate technical concepts in a business-friendly manner.
  • Flexibility to work extended hours initially (Poland 2:00 pm - 10:00 pm equivalent to US 8:00 am - 4:00 pm EST).
  • Basic understanding of programming and financial services software.

What We Offer:

  • Internal Mobility Program - enjoy career growth opportunities, job rotations, diverse projects & technologies.
  • Referral Program - collaborate with colleagues and receive bonuses.
  • 5/10 Years NATEK Club - long-term cooperation with anniversary celebrations.
  • NATEK CSR Events & team buildings - live our values: accountability, partnership, expertise.
  • Cafeteria.
  • Medical Healthcare.
  • Multisport Club Card.
  • Technical and Personal training.
  • Language courses.

Additional Benefits (CoW only):

  • Life insurance.
  • Bonuses for Personal Events.
  • Day off for volunteering.

About NATEK Poland:

We strive to provide excellent service, ensure employee satisfaction, and foster a positive work environment.


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