Packaging Materials Specialist

6 dni temu


Warszawa, Mazovia, Polska Stora Enso Pełny etat

We are looking for a highly skilled Packaging Materials Specialist to join our Packaging Materials BU Recycled Containerboard Customer Service team at Stora Enso.

Your primary responsibility will be to provide exceptional support and assistance to international customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.

You will be responsible for managing orders from inquiry to delivery, upholding strong relationships with customers, and performing daily communication with internal stakeholders such as sales managers, logistics, and supply chain coordination teams.

The ideal candidate will possess strong communication skills, a service and problem-solving mindset, and the ability to perform under pressure. A university degree in a relevant field and minimum 1-3 years' experience in Supply Chain or a related area are required. Full working proficiency in English is essential, with any other language being an asset.

We offer a dynamic and international work environment, opportunities for professional growth through training and development projects, and hybrid work arrangements with three days in the office per week. If you are a motivated and customer-centric individual who is passionate about delivering exceptional results, please consider joining our team.

Responsibilities:
  • Daily communication with customers, sales managers, logistics, mill production planning, and supply chain coordination teams about order-related matters.
  • Receiving, processing, and confirming orders.
  • Planning customer deliveries and follow-up of stocks, proactively offering available stock materials to customers.
  • Monitoring customer sales plan, quota, order book, and acting when needed.
  • Pipeline order management.
  • Reporting on demand for customer-related information.
  • Being first-line support for sustainability-related topics.
  • Participating in the development work related to own responsibility area.
  • Support in knowledge sharing among the different customer service teams.


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