Client Support Specialist, Multilingual

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska BNY Pełny etat

Join our team at BNY and discover a culture that empowers growth and success. As a highly skilled Intermediate Representative, Shareholder Services with German and English, you'll play a critical role in delivering exceptional client service and contributing to our mission of excellence.

Responsibilities
  • Deliver fast, efficient, accurate service with minimal handoffs to meet client needs and expectations.
  • Take ownership of client queries, resolving issues promptly and professionally.
  • Work collaboratively with colleagues to maintain agreed KPIs and achieve business objectives.
  • Develop and maintain in-depth knowledge of client requirements, policies, and procedures.
  • Stay up-to-date with industry developments, regulatory changes, and best practices.


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