IT Support Specialist
11 godzin temu
We're seeking a highly skilled and motivated Application Support Consultant to join our team at Unit4. As the first point of contact for our customers on IT and Business Application related questions, you will be responsible for providing professional, efficient, and effective support services to resolve support cases and complete various tasks required to support our customer base.
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills to work effectively with colleagues, R&D, and customers. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities:
- Provide first-line support to customers on IT and Business Application related questions.
- Investigate, process, and document application defects passed to the Application Support team.
- Liaise with colleagues and R&D to progress each issue through to conclusion.
- Be proactive in highlighting potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigation.
- Handle customer escalations, taking ownership of complicated issues and keeping customers updated on progress.
Required Skills and Qualifications:
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to manage own time to prioritize workload and meet deadlines
• Friendly and professional manner with an enthusiastic positive approach to tasks
• Strong team player with ability to work in a dual working environment
• Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure
• Exceptional customer-facing skills with ability to implement the concept of exceptional customer service
Benefits:
We offer a competitive salary package, along with opportunities for professional growth and development. Our benefits include uncapped time off policy, remote working opportunities, Global Wellbeing Days, talented colleagues, role models, and mentors. We also provide a commitment to sustainability through initiatives such as our Act4Good program. Additionally, we have a safe and inclusive working environment supported by Employee Resource Groups.
Others:
This role may require security clearance for customer projects and access to sensitive customer data. You will be required to undergo background checks, which will involve disclosure of personal information including criminal record declaration, right to work, personal identification, and work history.
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