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Service Management and Product Expert

1 tydzień temu

Warszawa, Mazovia, Polska JTI GBS Pełny etat

**Job Description**

JTI GBS is seeking a highly skilled professional to fill the role of Service Management Manager and Product Owner. This position is responsible for ensuring optimized level of service management activities and ownership of selected product(s) remaining under scope of the function.

Main Responsibilities:

  • Ensure Service Management foundations are well understood in the area of position coverage
  • Make clear, concise and comprehensive technical documentation on Service Management Practices
  • Promote standardization of Service Management components across GBS Service Delivery functions, to drive economies of scale

Key Areas of Focus:

  • Drive requirements definition prior to development cycle, influencing it to drive quality and adherence to the specification
  • Development and maintenance of Product/tool in order to enable full accessibility and business continuity
  • Preparation of decommission plan of the product and providing guidance and alignment with key stakeholders and functions

Requirements:

  • Proven track record of delivering high-quality services and products
  • Strong communication and collaboration skills
  • Ability to work effectively in a fast-paced environment