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Help Desk Specialist
2 tygodni temu
Job Title: Help Desk Specialist
About the RoleWe are seeking a highly skilled help desk specialist to join our team at OVHcloud.
The ideal candidate will have excellent communication skills, be fluent in Polish, English, and German, and possess a strong ability to diagnose and resolve technical issues related to billing and administrative matters.
- Provide exceptional customer service via various channels
- Collaborate with internal teams to resolve complex issues
- Develop and maintain knowledge of OVHcloud's products and services
- Stay up-to-date with industry trends and best practices
The successful candidate will be responsible for:
- Managing customer inquiries and issues
- Resolving technical issues related to billing and administrative matters
- Developing and maintaining knowledge of OVHcloud's products and services
- Staying up-to-date with industry trends and best practices
In six months, the candidate should become independent in troubleshooting standard issues and understand the company product portfolio. In one year, they should provide nuanced resolutions and develop technical skills through dedicated training programs.
