Strategic Operations Director

3 tygodni temu

Warszawa, Mazovia, Polska ZEN Pełny etat

As the Chief Operating Officer at ZEN, you will play a pivotal role in driving the company's strategic vision and operational excellence. With a rapidly growing business and ambitious expansion plans, you will oversee daily operations, optimize support function performance, and scale the business. Your leadership will be instrumental in delivering an exceptional customer experience that enhances people's lives globally.

Key Responsibilities:

  • Develop and implement business strategies to integrate e-commerce, payment processing, and neobanking solutions.
  • Oversee day-to-day operations across multiple regions and disciplines, ensuring operational efficiency and effectiveness.
  • Implement processes and systems that enhance productivity, scalability, and customer satisfaction.
  • Manage and optimize resources to support the company's growth objectives.
  • Lead the scaling efforts to support the company's growth ambitions.
  • Develop scalable processes and systems that can handle rapid expansion while maintaining high standards of performance and quality.
  • Ensure that all operations are compliant with regulatory requirements and industry standards.
  • Build and refine products and processes that are easy to use, understand, and deliver ultimate effectiveness.
  • Promote a culture of continuous improvement and innovation.
  • Foster a culture that embodies the company's values of courage, persistence, honesty, creativity, and empathy.
  • Lead and develop a high-performing team to achieve strategic goals.
  • Promote an ultra-proactive approach to problem-solving and execution.
  • Ensure that the delivery of e-commerce, payment processing, and neobanking solutions provides an exceptional customer experience.
  • Leverage AI and other advanced technologies to enhance the customer journey and operational efficiency.
  • Maintain a pragmatic and logical approach to decision-making, prioritizing practical impact over theoretical analysis.
  • Work closely with the CEO, executive team, and other stakeholders to align operational strategies with overall business goals.
  • Ensure effective communication and collaboration across all departments and regions.
  • Establish key performance indicators (KPIs) to monitor operational performance and drive continuous improvement.
  • Provide regular reports to the CEO and board on operational achievements, challenges, and strategic initiatives.

Requirements:

  • Minimum of 10 years of experience in a global or group COO role in at least two different companies.
  • Proven experience in e-commerce, payment processing, banking, and building scalable operations in multiple regions.
  • Execution expert with a high degree of adaptability and resilience.
  • Strong strategic thinking and problem-solving abilities.

We offer:

  • Future career opportunities with international exposure
  • A supportive and diverse environment that allows our employees to thrive and learn
  • Flexible working hours
  • Internal and external trainings

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