Help Desk Technician

5 dni temu


Warszawa, Mazovia, Polska Dentons Pełny etat

About Us

Dentons Business Services EMEA plays a crucial role in driving efficiency, innovation, and collaboration within Dentons' global network.

About the Role

As a Service Desk Specialist, you will be responsible for providing first-level support to our IT users. You will troubleshoot and resolve issues related to hardware, software, network, and applications.

Main Responsibilities

  • Provide first-line technical support to users
  • Troubleshoot and resolve hardware, software, network, and application issues
  • Escalate complex problems to higher-level IT staff as needed
  • Communicate effectively with users and ensure their satisfaction with IT services
  • Participate in Europe IT activities
  • Research and evaluate new IT solutions and make recommendations for improvement

Requirements

  • Experience in an IT technical client-facing role
  • Knowledge of PC hardware setup and configuration (including printers and wireless devices)
  • Knowledge of Microsoft-based operating systems and tools (Windows 10, Group Policies, and Active Directory) with emphasis on troubleshooting MS Office 365-based services (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive)
  • Possession of Apple iOS, iPadOS, and MacOS products and services knowledge
  • Ability to document IT processes and procedures
  • Problem diagnosis and analytical skills
  • A team player with a focus on quality, accuracy, and positive internal client experience

Benefits

  • Private medical healthcare provided by Medicover
  • MultiSport card
  • Benefit Cafeteria system
  • Veterinary care for your pet provided by PetHelp
  • Possibility to participate in private insurance plan
  • An additional day off for your birthday
  • Tailored learning & development opportunities
  • Hybrid work model with convenient office location in Warsaw city center


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