Business Development Representative

1 miesiąc temu

Gdańsk, Pomerania, Polska Broadridge Pełny etat
About Broadridge

Broadridge is a leading provider of technology and operations services to the financial services industry. Our mission is to empower our clients to achieve their goals by delivering innovative solutions that drive efficiency, productivity, and growth.

As a Business Development Representative - Client Services Specialist at Broadridge, you will play a critical role in helping us achieve this mission. You will be responsible for providing exceptional client service and support to our clients, ensuring that their needs are met and exceeded.

Job Description

The ideal candidate will have a strong background in customer service and a passion for developing relationships with clients. The position requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Responsibilities:

  • Provide day-to-day service for multiple and/or complex Broadridge clients.
  • Work with multiple teams (Product, Data Submission, etc.) in tracking and resolving client issues and related tasks.
  • Troubleshoot emergency/immediate client issues that can be resolved intra-day through self-diagnosis or by working with members of other Broadridge teams.
  • Work with Broadridge Client Relationship Managers and Sales Teams to manage client issues, develop account management strategies, and develop additional revenue opportunities.
  • Inform clients of upcoming system releases. Keep them informed about release dates, new functionalities, enhancements, and new services.
  • Act as a billable resource for purposes of completing long-term projects for clients.
  • Ensure all client needs are being met or addressed on a timely basis.
  • Establish regular communications with the client team and manage the customer relationship through effective communication to provide proactive support and delivery of a high level of customer satisfaction.
  • Maintain a well-developed working knowledge of Broadridge product suite and services offered, taking responsibility to keep it up to date and request assistance for further development needs.
  • Stay informed of and follow all relevant Broadridge policies to ensure the security and privacy of data.
Requirements

We are seeking a highly motivated and organized individual who possesses excellent communication and problem-solving skills. The ideal candidate will have:

  • Bachelor's degree or equivalent experience preferred
  • At least a year in a customer service position preferred
  • Excellent analytical and problem-solving skills
  • Outstanding communication skills in both oral and written form
  • Ability to work independently and as part of a team
Salary and Benefits

The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on location and experience. Additionally, Broadridge offers a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

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