Aktualne oferty pracy związane z IT Service Delivery Expert - Kraków, Lesser Poland - TN Poland

  • Service Delivery Expert

    2 godzin temu

    Kraków, Lesser Poland Collabera Pełny etat

    Job SummaryCollabera is seeking a Service Delivery Expert to join our team. In this role, you will be responsible for delivering exceptional service to our clients and ensuring their satisfaction with our products and services.Key ResponsibilitiesDesign and implement effective service delivery strategies to meet customer needs.Develop and maintain strong...

  • Service Delivery Expert

    5 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    We are looking for an experienced Service Delivery Expert to join our customer success team at TN Poland. The successful candidate will be responsible for ensuring the smooth delivery of our services to clients, ensuring their needs are met and exceeded.Your Responsibilities:Coordinating the delivery of high-quality services to clientsDeveloping and...

  • IT Service Manager

    3 tygodni temu

    Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected : AWS about-project : The IT Service Manager is a named individual who has responsibility for the ongoing supply and support of the IT Services and provides a single point of contact for any inquiries related to provision of those services. From an organizational perspective, the ITSM must operate within the context of the previous and...

  • IT Security Reporting Expert

    7 dni temu

    Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    Company Overview:HSBC Service Delivery (Polska) Sp. z o.o. is a leading financial institution providing banking and financial services to individuals and businesses worldwide. We are committed to delivering exceptional customer service and fostering a collaborative work environment.About the Role:We are seeking a skilled IT Security Reporting Expert to join...

  • IT Service Delivery Manager

    7 dni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    The role of the IT Service Delivery Manager at TN Poland involves driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support maintenance and reporting, and MACD services.As a...

  • Risk Modelling Expert

    2 dni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Unlock Your Potential with HSBC Service Delivery Company OverviewHSBC Service Delivery is a global team responsible for developing risk models that help identify, measure, and manage financial and operational risks across the organization.We are committed to setting high standards and providing cutting-edge tools to enhance compliance and risk management....

  • Senior IT Specialist

    7 dni temu

    Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    HSBC Service Delivery (Polska) Sp. z o.o. is a technology department within HSBC's Investment Bank division.We're hiring a Senior IT Specialist to join our Markets & Securities Services (MSS) IT teams. As a senior expert, you will lead the design, development, and optimization of Java-based applications.Your responsibilities will include working with modern...

  • Global Delivery Manager for Mobile Platforms

    4 dni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Company Overview:We are the HSBC Service Delivery, a global leader in delivering innovative solutions. Our team is passionate about creating exceptional experiences.Salary and Benefits:Our competitive salary and benefits package includes annual performance-based bonuses, additional bonuses for recognition awards, multisport card, private medical care, life...

  • Service Delivery Expert

    4 dni temu

    Kraków, Lesser Poland Capgemini Pełny etat

    GBS (Junior) Project ManagerCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. As a GBS (Junior) Project Manager, you will play a key role in our efforts to unleash human energy through technology for an inclusive and sustainable future.Our commitment to diversity and...

  • Market Delivery Manager Mobile GCB5

    4 dni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    What you'll do⦁Provide delivery management for the global WPB Mobile Platform program and facilitate and participate in key Agile ceremonies across Scrum teams, ensuring effective communication and collaboration.⦁Coach and mentor team members, resolving conflicts and fostering a positive team environment.⦁Drive the development and delivery of product...

  • Senior Risk Modeling Expert

    2 dni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Job Overview:The Global Risk Analytics Traded and Operational (TnO) Risk Analytics team at HSBC Service Delivery is seeking a highly skilled Senior Risk Modeling Expert to join our Kraków-based team. As a key member of our team, you will play a crucial role in developing and maintaining robust risk models and methodologies that are under the remit of the...

  • Delivery Expert

    5 dni temu

    Kraków, Lesser Poland Vertex Agility Pełny etat

    Vertex Agility is seeking a seasoned Delivery Expert to lead and manage Traded Risk IT projects.This role requires a deep understanding of IT strategy, Agile methodologies, and business needs.Main Responsibilities:Develop and implement project plans and timelines.Lead cross-functional teams to deliver projects on time and within budget.Identify and mitigate...

  • IT Service Delivery Lead

    3 tygodni temu

    Kraków, Lesser Poland Aon Sp. z o.o. Pełny etat

    technologies-optional :- Microsoft Azure- AWSabout-project :- This role will provide the candidate an opportunity to manage the service transition of IT applications into operations mode, coordinating support engineering resources that manage application and data-related incidents, problems and change on a day-to-day basis for our new Commercial Risk...

  • IT Service Delivery Lead

    3 dni temu

    Kraków, Lesser Poland Aon Sp. z o.o. Pełny etat

    technologies-optional : Microsoft Azure AWS about-project : This role will provide the candidate an opportunity to manage the service transition of IT applications into operations mode, coordinating support engineering resources that manage application and data-related incidents, problems and change on a day-to-day basis for our new Commercial Risk...

  • IT Service Manager

    4 tygodni temu

    Kraków, Lesser Poland TN Poland Pełny etat

    Job DescriptionHitachi Energy IT has initiated an IT Transformation program to set up and migrate to a new, standalone global IT environment. We are seeking a talented IT professional to help build and operate a new IT function that meets our future needs.As a ServiceNow Service Delivery Manager, your role will be to ensure the effective delivery and support...

  • IT Service Delivery Lead

    3 dni temu

    Kraków, Lesser Poland ABB Pełny etat

    Key QualificationsProven experience in managing global application/services or implementation projects.Ability to demonstrate experience in data management area.Immersed in ITIL and SCRUM methodologies and software development market.Proficient in communicating in English, providing timely and concise information to others.Passionate about data quality and...

  • Project Delivery Lead

    7 dni temu

    Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    As a Senior Project Manager at HSBC Service Delivery (Polska) Sp. z o.o., you will play a crucial role in supporting the Delivery Lead in managing the end-to-end delivery of various projects.The ideal candidate will have experience in project coordination, delivery support or a related field and be familiar with Agile, Lean or other continuous improvement...

  • Delivery Manager

    4 tygodni temu

    Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected :- SAFe- Agile- Scrum- Kanban- SDLC- QA Confluence- Jiraabout-project :- We are seeking an experienced Delivery Manager to join us in our fast-paced Platform as a Service (PaaS) team within the Engineering Foundation Value Stream (VS). Engineering Foundation is an Enabler Value Stream that will enable and accelerate Wealth and Personal...

  • Project Delivery Specialist

    7 dni temu

    Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    Company OverviewHSBC Service Delivery (Polska) Sp. z o.o. is a leading financial services company seeking an experienced Delivery Manager to join our digital team.About the RoleWe are looking for a passionate and inspiring technologist who can lead by example, champion innovation and quality, and deliver accurate features and capabilities on time.

  • Power Platform Engineer

    3 tygodni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Power Platform Engineer Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career...

IT Service Delivery Expert

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat

**Job Summary**

We are seeking an experienced Technical Support Engineer to join our team. The successful candidate will be responsible for providing high-quality technical support to our customers, resolving complex technical issues, and contributing to the development of our incident management processes.

Key Responsibilities:

  1. Triage and prioritize support tickets and calls based on urgency and impact
  2. Provide resolutions or assign tickets for further teams
  3. Maintain comprehensive documentation of support requests, troubleshooting steps, and resolutions in a ticketing system
  4. User Access Management, creating and managing users' accounts in internal systems
  5. Maintain and contribute to knowledge base articles
  6. First line of contact in case of critical incidents
  7. Log analysis - identifying causes of incidents
  8. IT hotline support

Qualifications:

  1. Experience in the IT industry
  2. Knowledge of Active Directory / Azure Active Directory systems
  3. Knowledge of PM systems (Jira)
  4. Knowledge of IT service management (ITIL)
  5. 1-2 years in a similar position
  6. Excellent communication skills (spoken and written) in Polish and English