Automation Technical Support Specialist

4 tygodni temu


Katowice, Silesia, Polska Rockwell Automation Pełny etat

At Rockwell Automation, we are committed to helping our customers achieve their goals through innovative solutions and exceptional support. As a Technical Support Engineer, you will play a critical role in providing timely and effective assistance to our customers, ensuring their success and satisfaction.

Key Responsibilities:

  • Provide technical support to customers via phone, chat, and email in English and Spanish.
  • Evaluate and approve operational quality of system equipment by asking related questions.
  • Serve as a company liaison to the customer for multiple topics focused on PLCs, Switches, Industrial Communications, and HMIs.

Requirements:

  • 2+ years of experience in automation.
  • English and Spanish proficiency.
  • Strong communication skills.
  • Knowledge of industrial automation, especially Motion and Drives.
  • Ability to troubleshoot effectively.
  • Independent work capability.
  • Technical degree.

Core Competencies:

  • Professional and technical expertise.
  • Effective collaboration.
  • Clear communication.
  • Value addition for customers and partners.
  • Results-driven and productivity-focused.
  • Contributes to company growth.

Benefits:

  • Life insurance.
  • Private medical care.
  • Lunch Card.
  • Funding on the MyBenefit platform.
  • Annual bonus.
  • Christmas and holiday allowance from the Company Social Benefits Fund.
  • Co-financing for training.


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