Automation Technical Support Specialist
4 tygodni temu
At Rockwell Automation, we are committed to helping our customers achieve their goals through innovative solutions and exceptional support. As a Technical Support Engineer, you will play a critical role in providing timely and effective assistance to our customers, ensuring their success and satisfaction.
Key Responsibilities:
- Provide technical support to customers via phone, chat, and email in English and Spanish.
- Evaluate and approve operational quality of system equipment by asking related questions.
- Serve as a company liaison to the customer for multiple topics focused on PLCs, Switches, Industrial Communications, and HMIs.
Requirements:
- 2+ years of experience in automation.
- English and Spanish proficiency.
- Strong communication skills.
- Knowledge of industrial automation, especially Motion and Drives.
- Ability to troubleshoot effectively.
- Independent work capability.
- Technical degree.
Core Competencies:
- Professional and technical expertise.
- Effective collaboration.
- Clear communication.
- Value addition for customers and partners.
- Results-driven and productivity-focused.
- Contributes to company growth.
Benefits:
- Life insurance.
- Private medical care.
- Lunch Card.
- Funding on the MyBenefit platform.
- Annual bonus.
- Christmas and holiday allowance from the Company Social Benefits Fund.
- Co-financing for training.
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