Automation Software Support Specialist
2 tygodni temu
Rockwell Automation is a global technology leader dedicated to empowering manufacturers to be more productive, sustainable, and agile. With a team of talented professionals who make a positive impact every day, we understand what sets us apart.
We welcome collaborative, forward-thinking problem solvers who are passionate about delivering exceptional results. If that's you, we'd like to have you on board.
Job DescriptionWe're seeking Support Engineers in Katowice to join a team of specialists who handle customer inquiries related to Rockwell Automation Controller Software, Electronic Operator Interface, Human Machine Interface, license activations, and more.
The engineers will resolve complex issues, consult with the software developers' team, and work with Product Managers to implement new solutions. The team supports customers in North America, including end-users, distributors, internal customers, and colleagues, requiring proficiency in the English language.
Your Responsibilities:- Provide phone and email technical support for customers in troubleshooting issues related to Rockwell Automation software and hardware products.
- Simulate and analyze customers' issues using available resources.
- Research, verify, and resolve reported issues.
- Document technical solutions and best practices.
- Collaborate with technical teams and customer service.
- Participate in the improvement of products and technologies required to provide high-level support for customers.
- Degree in Engineering, Automation, IT, or a related field, or prior experience in a similar position.
- Excellent command of English (spoken and written).
- Ability to dissect complex problems, identify root causes, and develop solutions.
- Experience in installing and configuring software and hardware.
- Expertise in identifying, diagnosing, and resolving software and hardware issues.
- Knowledge of Windows.
- Basic knowledge of networking.
- Basic knowledge of SQL is an asset.
- Life insurance.
- Private medical care.
- LunchPass Card.
- Fund on the Cafeteria platform.
- Annual bonus.
- Christmas and holiday allowance from our Social Benefits Fund.
- Co-financing for training.
- Language courses.
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