Application Support Specialist

3 godzin temu

Gdańsk, Pomerania, Polska Thomson Reuters Pełny etat

About the Role

This role is part of a high-performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. As a key member of this team, you will be responsible for delivering reliable infrastructure and application operations according to business expectations across the application portfolio.

About You

We are looking for a highly skilled and motivated individual who can partner with application development teams to deliver operational readiness for new applications and features. You will collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.

Key Responsibilities

  • Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
  • Partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
  • Experience in supporting applications built on modern application architecture and cloud infrastructure, Informatica PowerCenter/IDQ, Javascript frameworks and Libraries, HTML/CSS/JS, , TypeScript, jQuery, Docker, AWS/Azure.
  • Responsible for monitoring and analyzing business operational and technical key metrics.
  • Effectively articulate complex problems, concepts, and solutions to varied audiences.
  • Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.

Requirements

  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Fluent in speaking and writing English.
  • Creating ETL Mappings, Mapplets, Workflows, Worklets.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
  • Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
  • Proven track record of success participating in projects and initiatives even with ambiguous details provided.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL Certification preferred.

What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through a hybrid work model, comprehensive benefit plans, flexible and supportive benefits for work-life balance, and a globally recognized and award-winning reputation for equality, diversity, and inclusion.

Accessibility

We are an equal employment opportunity/affirmative action employer providing a drug-free workplace.

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